Richard is an engaging speaker, trainer and coach who combines a warm, enthusiastic style with powerful insight into customer interaction.
His focus is on:
- Solving sales problems and seizing sales opportunities – particularly in the financial and professional services sector.
- Helping private equity add value to their invested businesses by stimulating sustainable, scalable sales growth.
- Addressing changing buying patterns through social selling and customer centricity.
He has won and led highly effective development programmes with some of Europe’s largest financial institutions as well as with innovative boutiques. His deep experience of long term projects includes the design and delivery of comprehensive relationship management, sales and leadership programmes across Europe, Asia, the Middle East and the US.
Over the past twenty years he has helped in the development over 10,000 individuals from more than 100 financial institutions, ranging from banks to accountants, actuaries, insurers, fund managers and private equity.
He writes and speaks regularly on business development and relationship management issues.
Beyond the financial sector Richard focuses particularly on strategic account management. He has consulted and trained for leading companies in different sectors; is a guest speaker for business schools, trade associations and professional bodies on both sides of the Atlantic.
Richard holds an MA in English Literature from Cambridge, is a Fellow of the Royal Society of Arts, a Fellow of The Institute of Sales and Marketing Management and a Member of the Association for Coaching.
He retains a love for the spoken and written word, a fascination with military history and a delight in good conversation.
He divides his time between London, international travel and home in the West of Scotland with his wife and where he helps lead a community church and continues to appear as a hockey goalkeeper!